1. Scope of This Refund Policy
This document considers different circumstances which could give rise to requests for repayments by clients obtaining services from Dealfable, whether delivered remotely or on-location. Dealfable aims to uphold a firm yet professional standard when responding to such claims to preserve mutual confidence.
This Refund Policy exclusively applies to commercial consulting engagements pursued directly with Dealfable. Software licences, external event registrations, sponsored venue passes, or published vendor services remain under the distribution terms of the third-party delivering them.
2. Initial Consultation and Project Deposit
Any deposit requested to lock planning dates inside our work timetable remains fully refundable if you terminate the planned engagement within a 14-day cooling period after the deposit payment day without specific advance work being launched.
However, when a feasibility document or structured design review is already commissioned by you and delivered, the project deposit serves as payment for the specialist's time. Therefore it becomes completely non-refundable minus the percentage of deliverables still pending, if we cancel the project as a result of data failure attributable to Dealfable itself.
3. Cancellation and Rescheduling Termination
Should you require cancellation of an already scheduled block of on-site advisory work, Dealfable needs written notice at least fifteen business days before the official project date to grant a hundred per-cent refund of any associated site visit charges previously received.
If notice is submitted between five and fourteen business days earlier than scheduled, a fee of half the booked consultancy daily amount will be retained to match our internal resourcing costs. Should you cancel fewer than five full working days before the visit, no recoverable amount is normally due because Dealfable will have assigned designated consultants to that assignment.
4. Partially Completed Deliverable Interpretation
If project work is terminated after some milestone phases have been supplied, refund plans will be determined through proportional calculations. These calculations fairly assess the portion of deliverable files or reports, the intellectual lift undertaken, and relative commercial value formally transferred to you.
Dealfable will aim to deliver the unresolved final pieces within a transition document to help another agency onboard and continue. No further refund beyond correctly aligned proportioning is available if we previously and diligently started formulated tasks which were clearly set inside signed fees proposal.
5. Requests for Adjustment or Reperformance
When outcomes are disputed in terms of requirement conformance rather than subjective overall quality, Dealfable suggests first to request complimentary refinement, correction of technical data, redrafting of text, or diagram re-plotting within the agreed boundaries of the working statement.
Only after providing us with an honest evaluation and a fair chance to substitute missing details does a monetary refund claim gain credibility. For every substantial refund case accepted, Dealfable proceeds with payment utilizing the same transaction route originally used for settlement within 14 days after the conclusion and written approval of repayment paperwork.
For assistance with a repayment request or any question about this policy, our customer care team can be reached through the contact details provided in the site footer.